Skip to content
Call
Text

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kainin Harbour

Kainin Harbour

May 7, 2024

1  out of  5
rating by Kainin Harbour
"They may be chrap insurance but that's because they lie to you about tour coverage and won't cover your wreck when you need them. Then they continue to charge you for months after you cancel. They will literally screw you every chance they can save your self and avoid tj warren and state farm!!!"
We responded:
"Hi Kainin, I apologize for your bad experience with us. If there is anything I can assist with, please let me know. "
Profile photo of Melissa Scott

Melissa Scott

October 6, 2023

5  out of  5
rating by Melissa Scott
"I spoke with Heather today and her customer service was above and beyond. 10/10 recommend"
We responded:
"Thank you Melissa for your kind words about Heather. She is a great asset to the team and I am glad she could help."
Profile photo of ANGELA G

ANGELA G

October 6, 2023

5  out of  5
rating by ANGELA G
"TJ Warren State Farm staff is very friendly went in for a quote today & I would highly recommend them to all my friends and family."
We responded:
"Thank you Angela. We enjoyed you visiting the office and look forward to continuing to help the best we can."
Profile photo of Stephanie Gayle

Stephanie Gayle

October 6, 2023

5  out of  5
rating by Stephanie Gayle
"Best office in town and very friendly staff!"
We responded:
"Thank you Stephanie for your review. We strive to continue to get better with our Auto rates and look forward to helping any way we can."
Profile photo of Cody Kearns

Cody Kearns

September 13, 2023

5  out of  5
rating by Cody Kearns
"Heather gave the best service I've ever had from a insurance company"
We responded:
"Thank you for your review Cody. Let us know how else we can help!"
Profile photo of Dakota Crump

Dakota Crump

September 12, 2023

5  out of  5
rating by Dakota Crump
"Heather was extremely helpful and professions. Made everything easy and went above and beyond. 10/10 recommend."
We responded:
"Thank you, Dakota, for your review. We always enjoy hearing about how easy your experiences are, taking care of your insurance needs. "
Profile photo of Vickie Swanger

Vickie Swanger

September 12, 2023

5  out of  5
rating by Vickie Swanger
"I just loved speaking with Heather . She was so knowledgeable and kind. She’s a keeper 😊"
We responded:
"Vickie, thank you for your review, please let us know how else we can help with your auto or home insurance needs. "
Profile photo of Tori Taylor

Tori Taylor

September 12, 2023

5  out of  5
rating by Tori Taylor
"I have been with State Farm for over ten years, and the service and excellence with dealing with general questions or having to make a claim has always been a seamless, easy process. Heather has been very helpful in explaining my policy to me, as well as always being available with options. If you're looking for an agent, or an insurance company in general Heather with State Farm is the best!!"
We responded:
"Tori, thank you for your review. I am glad that Heather was able to help you with your auto and home insurance. Please let us know how else we can help."
Profile photo of Heather Fitzwater

Heather Fitzwater

August 7, 2023

5  out of  5
rating by Heather Fitzwater
"Highly professional and superb communication. Would recommend to anyone looking for an agent"
We responded:
"Thank you Heather for the review. We look forward to continuing to help with all of your auto, home, and life insurance needs."
Profile photo of Stacy Young

Stacy Young

April 18, 2023

5  out of  5
rating by Stacy Young
"Stacy and Stephanie are great representatives! They have a great attitude and always go the extra mile to help with any issue I may have."
We responded:
"Thank you Stacy. We look forward to working with you and continuing great service moving forward."
Profile photo of Drake Moya

Drake Moya

March 10, 2023

5  out of  5
rating by Drake Moya
"Bryce was a huge help to me as I have never had my own insurance and he really helped me develop a good understanding and I couldn't have been happier to go with him for insurance."
We responded:
"Thank you Drake for your feedback. Bryce is a valuable asset when it comes to auto and home insurance and I am glad he was able to get you taken care of. Thanks!"
Profile photo of Jose Alonzo

Jose Alonzo

March 10, 2023

5  out of  5
rating by Jose Alonzo
"Bryce helped me out with my insurance questions and policy. I now have a better understanding of coverages for my auto policy"
We responded:
"Hey Jose. Coverages can be complex and I am glad Bryce was able to help you navigate through those. Let us know how else we can help. Thanks!"
Profile photo of Donnie Henry

Donnie Henry

November 22, 2022

5  out of  5
rating by Donnie Henry
"They have always been so helpful everytime I need anything."
We responded:
"Thank you for your review Donnie. We look forward to helping any way we can moving forward. "
Profile photo of Corey Houston

Corey Houston

September 16, 2022

5  out of  5
rating by Corey Houston
"Best State Farm Agent in the entire world."
We responded:
"Thank you Corey. Let us know how we can continue to make your experience great with State Farm."
Profile photo of clover davis

clover davis

June 17, 2022

5  out of  5
rating by clover davis
"You can't find a better agency in Lubbock!! They are incredibly knowledgeable about Personal, Business, AND Commercial!"
We responded:
"Thank you Clover so much for your review. We look forward to working with customers such as yourself for years to come."
Profile photo of Abdulkarim Abbas

Abdulkarim Abbas

April 16, 2022

5  out of  5
rating by Abdulkarim Abbas
"Bryce really has been a big help. Call State Farm and ask for Bryce he will take care of you with excellent professionalism!"
We responded:
"Thank you Mr. Abbas. I am glad that Bryce was able to take care of all your needs and I couldn't be more proud to have him as an employee. Thanks again!!"
Profile photo of J'Lyn Sauseda

J'Lyn Sauseda

April 5, 2022

5  out of  5
rating by J'Lyn Sauseda
"We couldn't be more pleased with State Farm. Our agent, TJ Warren, was so helpful and patient with us. He was able to answer all of our questions. Do not hesitate to contact TJ with State Farm for all of your insurance needs."
We responded:
"Thank you J'Lyn. We look forward to helping more individuals like yourself. Let us know how else we can help!"
Profile photo of Donna Campbell

Donna Campbell

February 21, 2022

5  out of  5
rating by Donna Campbell
"TJ has saved us bunches on our home and auto insurance. He works hard and is determined to get the best rates for everyone we have sent to him. I highly recommend him as your agent, well only if you want o save money and have a caring agent and staff."
We responded:
"Thank you Donna for the kind words. We will continue to work hard for you and all of our customers moving forward."
Profile photo of Trinity Ewing

Trinity Ewing

November 5, 2021

5  out of  5
rating by Trinity Ewing
"I called the other day to ask a question and spoke to Allysa Gray! She was so kind and helped answer ALL of my questions. Definitely a good employee."
We responded:
"Thank you Trinity, let us know how else we can help you!!!"
Profile photo of Berkley Higgins

Berkley Higgins

November 3, 2021

5  out of  5
rating by Berkley Higgins
"Alyssa Gray was amazing. I would come back just for her!"
We responded:
"Thanks Berkley for the awesome review. I am sure she will be more than happy to help, the next time you come in."
Profile photo of Avery Shelton

Avery Shelton

November 3, 2021

5  out of  5
rating by Avery Shelton
"Alyssa Grey was amazing, great service will be back!"
We responded:
"Thanks for your review Avery. We look forward to having you back in the office whenever we can help you next."
Profile photo of Rachel Clower Hurt

Rachel Clower Hurt

November 3, 2021

5  out of  5
rating by Rachel Clower Hurt
"Alyssa Gray is top tier! She for sure is an asset to this company. Great customer service."
We responded:
"Rachel, thank you for your review. It is always good to have feedback to use for our future customers."
Profile photo of Lindsey Larose

Lindsey Larose

November 3, 2021

5  out of  5
rating by Lindsey Larose
"Alyssa gray was super helpful and amazing to work with!"
We responded:
"Thanks for leaving us a review for Alyssa. Let us know how we can help in the future."
Profile photo of Reagan Duffey

Reagan Duffey

November 3, 2021

5  out of  5
rating by Reagan Duffey
"Alyssa Grey was very professional."
We responded:
"Reagan thank you for leaving us a review. Please let us know if there is anything further we can help you with."
Profile photo of Bev Colan

Bev Colan

November 3, 2021

5  out of  5
rating by Bev Colan
"Alyssa Gray was extremely professional. I loved working with her!"
We responded:
"Thank you Bev!! We look forward to having more customers like yourself"